Return&Refund

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

There are certain situations where only partial refunds are granted (if applicable)
Bags with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us @ ianniejewel@gmail.com. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return Shipping
To return your product, you should mail your product to our return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you'd better consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of PayPal payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately Custom or personalised orders and sale items cannot be refunded

If you have any question, please feel free to contact us @ ianniejewel@gmail.com